Terms

LIVE ARRIVAL GUARANTEE & Shipping

Live arrival is guaranteed on all shipments received on first delivery attempt or picked up within 4 hours of arrival to a Fed Ex Hub

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If an animal is DOA outside of these parameters - East Bay Vivarium will not be liable to refund or replace. Replacements or refunds are at the sole discretion of East Bay Vivarium.

All animals sold are fully guaranteed to be outwardly healthy and sexed correctly.
If there's any issue you must contact East Bay Vivarium within 72 hours of shipment delivery or arrival to Fed Ex hub.

 

Shipping is only done on TUESDAY  each week for arrival on Wednesday to your nearest Fed Ex Ship Center.   If you request to have an animal shipped to a location that is not a FED Ex Ship Center our live arrival guarantee is null & void.

East Bay Vivarium is not responsible for carrier delays (fed ex, airline etc) due to inclement weather or other unforeseen circumstances.

 

GENERAL TERMS & CONDITIONS

 

Animals are sold as outwardly healthy - any issue or concerns need to be brought to our Management team within 72 hours of arrival.

Upon receiving payment East Bay Vivarium will hold your animal for a maximum of 2 weeks before shipping.

 

No animals are subject to replacement due to dispositions.

If an animals appears ill - DO NOT take it to a veterinarian before contacting us about the situation. We will not be held liable for your incurring of veterinary costs.




PAYMENT PLANS

Animals over $1000 can be held with a 50% Non Refundable deposit of the cost of the animal & shipping.

 Once deposit is received the buyer (you) will have 14 days to pay off the balance. If the balance is not paid off  IN FULL within 21 days, the buyer (you) forfeits 100% of the deposit to the East Bay Vivarium.



REFUNDS

Under no circumstance (outside of shipments received DOA with photographic evidence ) will cash refunds be given.
All refunds will be in the form of store credit.

Shipping charges are only refunded on DOA's. No exceptions.



LAWS & REGULATIONS

It is the customer's responsibility to know the laws on the species they plan to purchase in their county/city/state.

East Bay Vivarium will NOT knowingly ship any animals to any location where the species is restricted,banned or illegal.

By making a purchase from East Bay Vivarium you agree to our terms and conditions.


Failure on customers part to fully read all terms and conditions before making a purchase does not make them exempt from these terms and conditions.